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Every Canadian player needs to know how their information is handled. We explain in detail how information is gathered, processed, and stored on the platform, from signing up to deleting an account. Access to sensitive material is strictly limited to authorized personnel, with industry-accepted safeguards–SSL encryption, rigorous access controls, and regular security audits–to preserve the confidentiality of your records. When making a deposit to your $ balance or requesting to withdraw $, transaction details are protected by advanced payment gateways compliant with Canada regulations and financial sector best practices. We only work with trusted providers to make sure that money transfers go smoothly and safely. Cookies and tracking tools only work to improve navigation, customise content to your needs, and find and fix errors in real time. You can change your settings in your account to change or take back your tracking consent at any time. You have full control over how often you get notifications and what kinds of offers you get. No marketing messages are sent without your clear permission. Account holders can ask for a summary of the information that is stored about them or ask for it to be deleted, as long as it follows Canada rules about audits and fraud prevention. Strong authentication methods are used to check documents that prove identity and location in order to prevent abuse and follow the law. Review our regularly updated guidelines to stay up to date. They are based on both global standards and specific local rules. If you have any questions about how to keep your privacy, please get in touch with our support team directly. They are always available to help.
When players sign up, they give specific information, such as their name, date of birth, home address, email address, and phone number. These details make it possible to make an account, confirm your identity, and follow the law. For financial transactions, methods related to $, like bank card or e-wallet information, are safely processed so that deposits, withdrawals, and balance management can happen. Session data is automatically saved while you play. This includes browsing actions, IP address, device specifications, operating system, and browser type. Tracking tools may record session times, login frequency, transaction amounts in $, preferred games, and bonus selections for enhanced service and risk monitoring. Activity logs also detect irregular patterns for security purposes. Personal documents (e.g. passport scans, proof of address) are collected when required for verification or account reactivation. Communication records via chat or support tickets are stored to resolve queries or address feedback. Players can update certain profile details in their account dashboard; however, sensitive fields (such as ID documents) may require manual approval by platform staff to ensure accuracy and prevent fraud. We always use encrypted channels and secure storage protocols to protect all the information we collect in accordance with industry standards and Canadian laws.
Upon registration or while engaging in activities, all personal details shared by account holders are systematically stored using secure, geographically distributed server clusters. These clusters are in data centres that have been certified by ISO/IEC 27001:2013, which means they are in a controlled environment. We back up our data every day and keep three copies in different places, so we can recover from disasters and keep our business running in accordance with Canada law.
Sensitive fields, including identification documents, contact records, and financial information used during deposit to $ or withdrawal of $, are safeguarded through military-grade cryptography. TLS 1.3 with forward secrecy encrypts all records while they are being sent. All databases must use the AES-256-GCM protocol when they are not being used. Hardware security modules (HSMs) keep private keys for decryption safe, so that even staff members can't get to them without permission.
| Information Types | Duration | Encryption Standard |
|---|---|---|
| Name, Contact, Address | 7 years after closure | AES-256 at rest, TLS 1.3 in transit |
| Payment Credentials | Not retained (tokenized via PCI-DSS provider) | End-to-end tokenization |
| Authentication Logs | 2 years | AES-256 |
All attempts to retrieve sensitive records are logged and monitored through SIEM systems in real time. Access is allowed only to qualified operators via multifactor authentication, whose actions are regularly audited. Automated anomaly detection systems send out alerts right away if they find any strange activity, which lowers the risk of data leaks or unauthorised disclosure.
Players from Canadian regions have certain rights when it comes to their personal records that are kept while they use their accounts. These include looking over stored information, asking for changes to incorrect information, and deleting some records that must be kept by law.
Some details must be kept for compliance reasons, such as anti-fraud and responsible gaming measures. People are encouraged to check and manage their profile on a regular basis to make sure the information is correct. This speeds up withdrawals in $ and makes it easier to get back into an account. If you have any worries about how identity records are being handled, you can talk to the data protection officer or national supervisory body in Canada.
There are strict rules for working with outside partners to make sure that personal information and account details stay safe. Disclosure to outside organizations occurs exclusively when:
Local policies in Canada are strictly followed, ensuring external disclosure aligns with national digital rights laws. Special channels let Canadian users ask questions about cross-border transfers or international promotional programs in their own language. Every cooperation agreement with outside parties has clear confidentiality clauses that are backed up by regular audits and easy-to-access reporting from personal dashboards.
For a safe online environment, it's important to know how tracking tools affect Canadian account holders. We use HTTP and HTML5 cookies, local storage, and pixel tags on our platform to keep track of sessions, keep security measures in place, improve navigation, and personalise offers. These parts are grouped by function:
When visitors first enter, they are asked to manage granular consent by choosing which categories to allow, rejecting them, or customising them. When the law requires it, explicit opt-in is needed before putting any tags that are based on preferences or analysis. Customers can change or withdraw their consents at any time from a dynamic control panel. Revoked permissions are processed right away, and all tokens related to them are deleted from browsers the next time they refresh. Under account settings, there are instructions for turning off tracking in Chrome, Firefox, and Safari for more transparency. Our servers never keep raw unique identifiers for longer than what the law in Canada says they can. Anonymised session data is used for real-time fraud screening and bonus calculation, but direct profiling is not allowed unless the customer chooses to have personalised experiences. We regularly update our disclosures and tech stacks so that stakeholders can check changes to the cookie list and look at third-party providers that are involved in payments, support chat, or loyalty program interactions. If you have any questions or concerns about tracking technology or data minimisation choices, you can reach representatives by encrypted support ticket 24 hours a day, seven days a week. Controlling cookies won't affect the main gameplay or withdrawals, but some site features might work differently. All changes to this method are date-stamped and stored in the account portal for future reference.
Bonus
for first deposit
1000CAD + 250 FS